Leadership Skills DevelopmentDisciplined Leadership
All hospital-based practices want to be successful. The difference between those that achieve success and those that don’t is almost always found in the level of the group’s leadership and “followership” skills.
All team-based accomplishment starts with relationship. Most medical group members have little or no experience with team-based enterprise, don’t appreciate the subtleties of how relationship and communication influence team member interaction and don’t know where to begin to turn a dysfunctional organization around. Fortunately, these skills can be learned.
Robert Fielder and Dr. Hellstern are nationally recognized experts in this field. Both teach the subjects of relationship, communications, project management and conflict resolution for the American College of Emergency Physician’s Emergency Department Director’s Academy. Robert has a master’s degree in conflict resolution.
"Ron Hellstern’s reputation and experience with medical group management gave him instant credibility with our group. Some of his assertions and recommendations were challenged by some of our partners but in the end we found that the dialogue was very constructive in helping us to decide what path was right for our practice going forward. Just getting everyone to sit down around a table and spend two-days focused on the welfare of our practice was a first for AEMA. Change is never easy but we are confident that with Ron’s help we have made good decisions for the future of our practice.”
—Tim Silbaugh, MD, President
Alaska Emergency Medicine Associates
Alaska Emergency Medicine Associates, Anchorage, Alaska
Alaska Emergency Medicine Associates (AEMA) was facing a transition in group leadership from that of the founders of the practice to that of a younger group of partners. The group recognized that a new approach to practice management was needed in view of the dramatic growth of their practice but wasn’t sure about how to go about identifying what that approach should be. Pending retirements and hospital concerns were increasing the urgency to make some decisions.
AEMA retained Dr. Hellstern to analyze and benchmark the practice’s performance, to confidentially poll the membership as to their concerns about current management practices and their preferences for the future and to use this information to formulate and lead a two-day leadership skills development and strategic planning retreat.
By providing the group with some basic relationship and communication techniques they were able to successfully address the question of their future management within the context of a strategic planning exercise tailored to their specific issues. The stage was also set for them to continue to utilize a new set of business management skills going forward.